FAQs

Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. If you don’t find what you’re looking for here, feel free to contact us directly.

Orders & Shipping

Q: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking once it ships.

Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Delivery times and customs fees may vary based on your location.

Q: How can I track my order?
A: Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.

Q: What if I entered the wrong shipping address?
A: If your order hasn’t shipped yet, contact us immediately so we can update it. Once shipped, we’re unable to reroute packages.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Please refer to our Return Policy for full details. If an item is purchased on sale, a return is never available. 

Q: Do you offer exchanges?
A: Yes, we offer exchanges for items that are defective or damaged. Reach out to our support team for help.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5–7 business days after we receive and inspect your return.

Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options at checkout.

Q: Is it safe to shop on your site?
A: Absolutely. We use secure encryption and payment processing to keep your information protected.

Products

Q: How do I know what size to order?
A: Check the size guide on each product page for detailed measurements and fit suggestions.

Q: Will items look exactly like the photos?
A: We aim for accuracy, but slight variations in color or detail can happen due to lighting or screen settings.